Frequently Asked Questions
Answers to common questions about VÉLORA flooring, installation, and support.
VÉLORA Surfaces specializes in premium SPC flooring, engineered wood flooring, and porcelain tile solutions designed for modern residential and light commercial spaces.
SPC (Stone Plastic Composite) flooring is a rigid core vinyl flooring known for its durability, waterproof properties, and dimensional stability.
Yes. Our SPC flooring collections are 100% waterproof, making them ideal for kitchens, bathrooms, and high-traffic areas.
Most VÉLORA SPC floors feature a 12 mil wear layer, suitable for residential and light commercial use.
Our SPC flooring is available in 5.0 mm to 7.5 mm total thickness, depending on the collection.
Yes. SPC flooring can be installed over most existing hard surfaces such as tile, vinyl, or concrete, provided the subfloor is clean and level.
Many VÉLORA SPC products come with attached underlayment. If not, a compatible underlayment may be recommended based on the subfloor.
Yes, most VÉLORA SPC and engineered wood floors are compatible with radiant heating systems when installed according to guidelines.
Our flooring is designed to resist scratches, stains, and daily wear while maintaining its premium appearance.
VÉLORA flooring is suitable for living rooms, bedrooms, kitchens, retail spaces, offices, and hospitality interiors.
Regular sweeping and damp mopping with a mild, non-abrasive cleaner is sufficient. Avoid harsh chemicals or steam mops.
Yes. All VÉLORA products come with manufacturer warranties. Coverage varies by collection and use type.
Yes. You can request samples through our website or authorized dealers to evaluate color, texture, and finish.
Our products are manufactured with responsible processes and comply with international quality and safety standards.
VÉLORA flooring is sourced from carefully selected manufacturing partners with advanced production facilities and strict quality control.
Yes. Many of our products feature click-lock systems suitable for DIY installation. Professional installation is also recommended for best results.
Yes. VÉLORA offers a Dealer Advantage Program for retailers, builders, designers, and contractors.
You can apply through our Dealer Program page. Our team will review your application and contact you.
Yes. Lighting conditions and surroundings can affect appearance. We strongly recommend ordering samples before final selection.
You can reach us via our contact form, email, or through authorized dealers listed on our website.
Still need help? Message our team.